Privacy policy
Last updated: 14 October 2026
Mahabati Catering respects your privacy. This policy explains what information we collect, why we use it, and the choices you have.
Information we collect
We collect the details needed to provide your order, such as your name, phone number, email, delivery address, order choices, payment status, device information, how you use our website and app, and messages you send us. Payment card details are handled by our payment providers and are not stored by Mahabati.
How we use information
We use your information to create and deliver orders, process payments, provide support, send service notifications, prevent fraud, improve our products, and meet legal obligations. When you are signed in, we record which dishes, shop items and articles you open, to improve our menu and service; our staff can see this. We only send marketing messages when permitted, and you can opt out at any time.
Sharing
We share only what is necessary with service providers that help us operate, including payment, delivery, hosting, analytics, customer support, and messaging providers. We do not sell your personal information.
Advertising and measurement
We advertise on Meta (Facebook and Instagram), TikTok and Google. To learn which ads bring customers, our website and app tell these companies about some actions, such as installing the app, starting an order or placing one, and the order value. The website does this with cookies and similar tools. When you order, we may also send your name, phone number and email to Meta in hashed (scrambled) form, so it can match the order to an ad. In the iPhone app, we use your device's advertising ID only if you allow tracking when the app asks. To improve the website, we use Microsoft Clarity, which records how pages are used (clicks, scrolling and taps) with anything you type hidden; visitors in the EEA, the UK and Switzerland are recorded only if they accept analytics cookies.
Retention and security
We keep information only as long as needed for the purposes above, accounting and legal requirements, and dispute prevention. We use technical and organisational safeguards designed to protect it.
Your choices
You may ask to access, correct, or delete your personal information, subject to legal retention requirements. You can also withdraw marketing consent and manage notification permissions in your device settings. You can turn app tracking off at any time in iPhone Settings > Privacy & Security > Tracking, clear or block cookies in your browser, and manage ad settings in your Meta, TikTok and Google accounts.
Apple Health and Health Connect
Our iPhone and Android apps can save the meals we deliver, with their calories, protein, carbs and fat, to Apple Health or Health Connect, but only if you turn this on in the app. The meals are written on your phone: we never read anything from Apple Health or Health Connect, and this data is not sent to us. You can turn it off at any time in the app, or in the Health app or Health Connect settings.
Contact us
For privacy questions or requests, contact us at info@mahabati.co or +961 76 350 079.